Returns
Marigold Shadows is committed to providing the best products and services to our customers and this is reflected in our return policy. Your satisfaction is of the highest importance to us!
If you are not 100% satisfied with any products by Marigold Shadows, you can return it to us and get your money back! We stand behind our quality products so if for any reason, you are not completely satisfied with any of our products, we will offer you full refund less shipping.
We accept returns within 15 days of your package being delivered. If your order was delivered in a few packages then the 15 days starts on the delivery date of your last package. To be eligible for a return, your item must be unworn and in the same condition that you received it. Once you submit your return request, we will get back to you with the return address and return instructions.
For orders WITHIN THE US, to start the return process for your order, please enter your email address and the order number above.
For orders OUTSIDE of the US, kindly email hey@marigoldshadows.com to initiate a return. Our Customer Care team will get back to you within 24 hours to assist you.
Returned items must be in perfect and unused condition.
Please make sure to read our product descriptions and measurements carefully and bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shoot or the monitor’s display. Every once in a while, an issue may occur in some orders; we are all only humans and this is unavoidable. If this is the case, we sincerely apologize and we are happy to assist you the best way we can. If an issue occurred as a result of a mistake on our part, we are more than happy to replace the item.
Our return policy is effective for 15 days from the delivery of your order - if 15 days have gone by since your order has been delivered, unfortunately, we can no longer offer you a return or exchange.
If you are not 100% satisfied with any products by Marigold Shadows, you can return it to us and get your money back! We stand behind our quality products so if for any reason, you are not completely satisfied with any of our products, we will offer you full refund less shipping.
We accept returns within 15 days of your package being delivered. If your order was delivered in a few packages then the 15 days starts on the delivery date of your last package. To be eligible for a return, your item must be unworn and in the same condition that you received it. Once you submit your return request, we will get back to you with the return address and return instructions.
For orders WITHIN THE US, to start the return process for your order, please enter your email address and the order number above.
For orders OUTSIDE of the US, kindly email hey@marigoldshadows.com to initiate a return. Our Customer Care team will get back to you within 24 hours to assist you.
Returned items must be in perfect and unused condition.
Please make sure to read our product descriptions and measurements carefully and bear in mind that photos may be slightly different from actual items in terms of color due to the lighting during photo shoot or the monitor’s display. Every once in a while, an issue may occur in some orders; we are all only humans and this is unavoidable. If this is the case, we sincerely apologize and we are happy to assist you the best way we can. If an issue occurred as a result of a mistake on our part, we are more than happy to replace the item.
Our return policy is effective for 15 days from the delivery of your order - if 15 days have gone by since your order has been delivered, unfortunately, we can no longer offer you a return or exchange.
Once we receive your returned items, we will inspect them to confirm their condition. The processing of returns typically takes 7 to 10 business days from the time we receive the items. You will receive a confirmation from our returns team regarding your refund/exchange once the inspection is complete.
Returns shipping
Our Responsibility
Your Responsibility
If you have provided an incorrect address, we are not responsible for orders that are not received due to incorrect shipping address entered by the customer at checkout.
Returns shipping
- We do not offer Free Returns and we do not refund initial shipping charges for goods returned.
- We highly recommend using a shipping method with tracking number on the return package for proof of return.
- Marigold Shadows will not be held responsible for any lost returns.
Our Responsibility
- Faulty / Defective Product : If the product arrived with a manufacturing defect.
- Wrong item shipped : If we shipped you the wrong product, color, or size.
- If you believe a mistake has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! We are happy to replace or exchange any products. Items received that are damaged will be replaced with the same item at no additional cost.
Your Responsibility
If you have provided an incorrect address, we are not responsible for orders that are not received due to incorrect shipping address entered by the customer at checkout.