RETURNS
We accept returns within 30 days of your package being delivered. If your order was delivered in a few packages then the 30 days starts on the date of your last package being delivered. To be eligible for a return, your item must be unworn and in the same condition that you received it. You may return all items except swimwear. Click here to start a return: returns.
REFUNDS
Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your original method of payment. Returns get processed every few days, if it has been more than 15 days since your return was delivered to our warehouse and you haven't received a notification that we received it, please send us a message to hey@marigoldshadows.com.
MISSING REFUNDS
Once we process a refund it is immediately submitted to your bank or credit card, but it may take a few days for it to show up on your statement. If we notified you that we refunded you, but you haven’t received a refund to your payment method, contact your bank and credit card company.
EXCHANGES
Ordered the wrong size or don't like what you got? You're welcome to send it back for a refund, exchange or store credit. Please start a return request and select exchange. Click here to start a return: returns.
DAMAGED ITEMS
Oh no! We're so sorry there's an issue with your order. Please send us an email to hey@marigoldshadows.com and include some photos of the issue.
RETURN SHIPPING
You will be responsible for paying for shipping costs to returning your item. We recommend using USPS for returns in the US, they will have the best rate for most orders. We can't offer a refund on returns that we don't receive that have no tracking number.
SHIPPING REFUNDS
Shipping costs are non-refundable.
SHIPPING POLICY
Many of our items are made to order, so shipping may take longer than when ordering from other stores online. Our items ship from three places; San Diego, Las Vegas and China. Items shipped from the US take around 4 days to ship within the US. Items shipped from Asia take around 10-15 days to ship to the US. We estimate it will take 20 days for delivery on items to the US that are shipped from Asia and need to be made to order. Orders outside the US vary by location. Please check your tracking link to see where your item is. If it is taking longer, we are truly sorry. We hope to have all orders shipped from the US soon. If you need your order by a specific date send us an email first and we can give you a better estimate on how long it might take.
* Near the holidays please expect possible shipping delays. We will do our best to accommodate you and get orders out as fast as possible. If you're ordering gifts and need them by a certain date please leave a note in your order on when you need them by. We will ship them immediately if we can meet that date, or send you a message if we can not.